Privacy Policy

Privacy Policy

This policy outlines how personally identifiable information and other personal data will be collected, used, and shared in connection with access to and/or use of the Global Background Screening platform, public website, and any content, features, services, or other offerings that Global Background Screening provides in connection with its services.

Notice to EU Individuals: this Privacy Statement and its enumerated policies are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.

How do we collect information from you?

The information that we collect about you depends on how you are using our website or services. Information about the differing collection types is detailed below. Global Background Screening does not collect, process or transfer personal information for any purpose other than the legal purpose for which it was originally intended.

What type of information is collected from you?

When you inquire about a product, we may ask you to provide certain personal information, including your:

Name
Email address
Job title & the organization you work for
Telephone number

We will use the information that you give us to send you relevant emails containing Global Background Screening news and marketing communications.

If you have inquired about a product or service we will use the information you have given us to update our customer relationship management system so one of our consultants or advisors can contact you.

Our private client/applicant service portal

Log Files

The private Global Background Screening client portal is secure and only available to authorized client users. Global Background Screening logs information about a user’s IP address, browser type and the current URL, and logs usage throughout the site for security purposes. These log files are stored in a secure location and used in our internal analysis of user logs within our system.

Personal Information Collected for the Purpose of Employment Screening and/or Business Due Diligence

You may be asked for your personal information by a potential employer or business partner in order to facilitate background screening for the purpose of employment or due diligence. This personal information may be relayed or directly input by yourself to Global Background Screening for collection as part of contracted services.

The personal information we collect might include, but is not limited to the following:

Title
Name (First and Surname)
Mothers maiden name
Email address
Telephone number
Date of birth
Gender
Previous Names
Marital status
Job title
Current address
Previous addresses
Social Security Number/National Identification Identifiers
Criminal record information
Public Social Media Information
Employment history
Education information
Passport
Driver’s license
Residency documents
Employment references
Educational references
Personal/Professional references
Employer address

All personal information collected is relevant and necessary for Global Background Screening to perform our obligations thereon.

Any personal data categorized as ‘special data’ under the GDPR will require the data controller (typically an employer) to either have explicit consent from the individual with notice that processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment or business due diligence.

How is your information used?

Onward Transfer (Transfer to Third Parties)

Global Background Screening provides information about data subjects only to our clients and agents, such as third party subcontractors of Global Background Screening who are contractually authorized to receive such information for limited and specified purposes only. Global Background Screening ensures that any third party for which personal information may be disclosed subscribes to privacy principles consistent with United States law and European data protection directives or are subject to laws providing the same level of privacy protection and agree in writing to provide an adequate level of privacy protection.

We will use the information you give to us:

To carry out our obligations arising from any contracts entered into between our clients and us and to provide you with the information, products and services that are requested from us.
For the purposes for which you provided it;
To create your account and enable you to use the Services;
To verify your identity;
To provide information about the features and functionality of the Services;
For customer support and to respond to your inquiries;
To respond to and fulfill your requests;
To improve the Services;
For internal record-keeping purposes and for legal purposes;
To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing; and
To resolve disputes, to protect ourselves and other users, and to enforce any legal terms that govern your use of the Services.

Employee and Applicant Information

Global Background Screening may collect information from employees and job applicants to perform background screening functions. Individuals will be informed of the purposes for which Global Background Screening collects and uses the personal information.

Global Background Screening will provide the Individual with the choice and means, if any, for limiting the use and disclosure of their personal information when required, in accordance with federal and state laws. Disclosures or notices will be provided in clear and conspicuous language when individuals are first asked to provide personal information to Global Background Screening, or as soon as practicable thereafter, and in any event before Global Background Screening uses or discloses the information for a purpose other than for which it was originally collected. Employee and/or applicant information will never be used for any purpose other than it was originally intended, will not be sold, and never be used for marketing purposes. It will only be shared with third parties when necessary and as needed for the completion of background check services.

Consumer Information

Global Background Screening may disclose personal information on consumers to third parties in connection with the business transaction and purpose for which it was collected. Third party disclosure of the personal information may include the requesting client company, institutions, employers, courts, law enforcement agencies, third party agents, and other persons, businesses or government agencies as necessary for Global Background Screening to complete background check services.

Global Background Screening does not sell or market to the personal information of job applicants, employees or data report subjects.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, but not longer, or as long as is set out in any relevant contract held with us.

We will retain the personal information we process on behalf of our Clients for as long as required by law and as long as required to provide services to our clients. Global Background Screening will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. While Global Background Screening has implemented technical, physical and administrative security measures to help protect against the loss, theft, misuse and unauthorized access of your information that we collect from you on behalf of our Clients, we cannot guarantee that our Clients will in like manner follow the terms set forth within this privacy policy and can therefore not be held liable for a Client’s actions.

Who has access to your information?

We will not sell or rent your information to third parties.

Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers, agents, sub-contractors and other associated organizations for the purposes of completing tasks and providing services to you or on your behalf (for example to process payments or provide a specific record check). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be assured that we will not release your information to third parties beyond the Global Background Screening network for them to use for their own direct marketing purposes.

Information sources outside of the United States may be contacted, at the client’s request, in order verify information claimed by an applicant which took place outside of the United States. All personal information will be transmitted and stored in a secure manner in accordance with the terms of this Privacy Notice. In the case of international searches, personal information may be transferred to other countries, including countries that have inadequate privacy laws according to the European Commission or other data protection commissions and/or government authorities.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

There are laws and regulations designed to protect PII in digital form. Examples of laws include the, the US Health Insurance Portability and Accountability Act (HIPAA), the Privacy Act in Australia, the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and the General Data Protection Directive in the European Union.

In addition to the company’s safeguards that meet these standards, personal data of EU citizens is protected by the General Data Protection Regulation (GDPR).

Global Background Screening confirms that the data we hold about you will be processed lawfully and fairly. It will be kept securely to prevent unauthorized access by other people.

Additional Information for EU Citizens

Right to Access Your Information

The General Data Protection Regulation (GDPR) provides EU citizens with the right to access any information held about you. You can assert this right at any time. We will provide a copy of your information, free of charge.

However, we do reserve the right to charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive. We also reserve the right to charge a reasonable fee to comply with further copies of the same information. Any fee will be based on the administrative cost of providing the information. We will endeavor to supply this information without delay and at the latest within one month of receipt. If the request is complex or numerous we can extend this period by a further two months. You will be informed, if this is the case, within one month of the request with an explanation as to why it is necessary.

For the purpose of the General Data Protection Regulation (GDPR) 2016/679, the data controller and/or processor is Global Background Screening, a company located and operating in the United States, and who can be contacted at (800) 839-3027.

Our legal grounds for using personal data are as follows:

Contractual Commitments: We may use, share, or disclose information to honor our contractual commitments to you.
With Your Consent: Where required by law, and in some other cases, we use, share, or disclose information on the basis of your consent.
Legitimate Interests: In many cases, we use, share, or disclose information on the ground that it furthers our legitimate business interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, such as customer service, analyzing and improving our business, providing security for our Services, preventing fraud, and managing legal issues.
Legal Compliance: We need to use, share, and disclose information in certain ways to comply with our legal obligations.

Recourse, Enforcement and Liability

Global Background Screening is committed to answer questions and resolve complaints about your privacy and our collection or use of your personal information. EU, EEA and Swiss consumers with inquiries or complaints regarding this privacy policy or the processing of their personal information should first contact Global Background Screening at:

Global Background Screening, LLC

Compliance Department

3101 W Market St Suite 109-504

Johnson City, TN 37604

Phone: +1-855-561-5890

Transferring your information outside of the United States

As part of the services offered from Global Background Screening for international criminal, education or employment purposes, the information which you provide to us may be transferred to countries outside the United States. These countries may not have similar data protection laws to the United States. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the US in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If your data is transferred outside of the US it will be done so to allow us to perform any contractual obligations that are required to provide the services, you or (your employer/potential employer) has requested from us.

Our websites are scanned on a regular basis for known vulnerabilities including regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have authorized access to such systems and are required to keep the information confidential. Global Background Screening cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and we also recommend you change your password regularly.

Security breach notification

Global Background Screening shall give notice to each organization administrator when the organization’s user information was, or it is reasonably believed to have been, inappropriately accessed as a result of a security breach. Said notice shall be made immediately upon confirmed discovery of the breach (including fulfilling our obligation under the GDPR to notify the ICO within 72 hours) and the time necessary such as to allow Global Background Screening to determine the scope of the breach, to identify organizations and individuals affected by the breach, and to restore reasonable integrity of the data system that was breached.

Policy changes

Any changes to this policy will be posted here. Please check back frequently for any updates or changes to this privacy policy. This policy was last updated in December 2018.

If you have any further questions or comments on our Privacy Policy, please write to us at Global Background Screening, Compliance Department, 3101 West Market Street, Suite 109, #504, Johnson City, TN 37604. Phone (855) 561-5890.

Additional Information for Canadian Users

This Policy applies to customers, users and applicants in both Canada and the United States. However, to the extent that this Policy is inconsistent with any applicable Canadian laws, Global Background Screening will comply with the applicable law for customers, users and applicants in Canada. For example, Global Background Screening will only send commercial electronic messages to persons located in Canada with explicit, opt-in consent, unless otherwise permitted pursuant to Canadian legislation that is applicable to such activities.

Applicants who are located in Canada should also understand that the nature of the Services will involve Global Background Screening obtaining potentially sensitive personal information about them, including consumer reports, criminal record, driving record, as well as education and employment records, from third parties such as consumer reporting agencies, police services and government agencies (e.g., provincial transportation ministries).

Global Background Screening will also share Applicants’ personal information with a third party service provider in Canada, for the purpose of completing or facilitating the background checks described in this Policy.

In addition, personal information that is collected in the course of providing the Services will be transferred outside Canada. Therefore, such information may be accessible to law enforcement and national security authorities in the jurisdiction(s) where it is stored or processed.

Canadian customers, users and applicants will be notified of any material changes to this Policy, where such change would result in use or disclosure of their personal information by Global Background Screening in a manner not contemplated by this Policy or reasonably expected by the individual.

Canada Privacy Policy

Revised — June 10, 2021

Accountability

Global Background Screening ("GBS") has established a regularly reviewed privacy management program.

Purpose, Consent, Limiting Collection

GBS collects and uses the personal information of clients, vendors, business prospects, employees, job applicants, and consumers. The information obtained by GBS will be used for the purpose for which it was collected or for legal requirements. GBS only collects data that is reasonable for the purposes listed under this section. Individuals may withdraw consent, where an individual chooses to withdraw consent, processing will be stopped within a reasonable time. When consent is withdrawn, information is not necessarily erased or deleted.

Consumer Information

GBS receives information on consumers from its clients, vendors, or other entities (courts, law enforcement agencies, educational institutions, employers, etc.) within Canada in the performance of services for and under the direction of its clients. Where GBS is the recipient of personal information, it will use the information in accordance with the purpose indicated and the consent choices made by the individuals to whom such personal information relates. GBS’s client types include employers, financial institutions, insurance companies, other background screening agencies, etc. Most services are requested for the purposes of employment-related decisions, credit granting, and license applications. GBS plays no part in making any decision related to how our clients use the consumer information GBS provides in the performance of the services ordered.

Client, Business Prospect & Vendor Information

GBS collects and uses the personal information of clients to process orders. GBS may use the personal information of business prospects, clients, and vendors in order to establish, execute, and terminate a contract. Business prospects can be contacted during the contract preparation process using the information that they have provided. Personal data can be processed to prepare bids or to fulfill other requests of the prospect that relate to contract conclusion. This includes notices and advisory services for the client under the contract if this is related to the contractual purpose. Personal information may be provided to financial institutions to process payments. To ensure that subject information is safeguarded, personal information may be used to complete due diligence checks to ensure that subject data is only provided to third parties that have been appropriately verified and credentialed.

Employee and Job Applicant Information

GBS may collect and use information from employees and job applicants to perform its human resource functions. Where GBS is the recipient of personal information, it will use the information in accordance with the purpose indicated and the consent choices made by the individuals to whom such personal information relates.

Safeguards, Limiting Use, Disclosure, and Retention

GBS is committed to protecting personal information. While GBS cannot guarantee the security of the information, GBS utilizes a combination of online and offline security technologies, procedures and organizational measures, including limiting and monitoring employee access to personal information to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

GBS takes reasonable and appropriate measures to retain personal data only for as long as GBS has a legitimate legal or business need, such as compliance with legal or contractual retention obligations, retention for audit purposes, customer service, security and fraud prevention, preservation of legal rights or other reasonable purposes consistent with the purpose of the collection of the information.

GBS discloses personal data that it collects to third parties in connection with the business transaction for which it was collected. Third-party disclosure of the information may include the GBS’s client whom the consumer has authorized to receive such information, and the third-party representative of GBS authorized to receive such information (e.g., affiliate companies, agents, in-country sources, educational institutions, employers, courts, law enforcement agencies and other persons or entities that may provide or verify information as necessary for GBS to process the authorized transaction). GBS also may in good faith disclose personal information and any other additional information available to GBS, for any of the following purposes: (i) to investigate, prevent or take action regarding actual or suspected illegal activities or fraud; situations involving potential threats to the physical safety of any person; or violations of GBS’s terms of use; (ii) to respond to subpoenas, court orders, or other legal processes; (iii) to establish or exercise GBS’s legal rights; or (iv) otherwise to comply with applicable law.

Accuracy

GBS makes every effort to ensure that the data it collects and stores are as accurate as possible. GBS cannot guarantee; however, that third parties are accurate in their information. Therefore, GBS denies any responsibility for the accuracy of the data supplied by any third-party sources of information or by GBS’s clients.

Individual Access

An individual may request, in writing, the personal information collected and maintained. In the case of consumers, this includes a copy of their consumer report.

GBS affords the consumer a reasonable opportunity to correct, amend or delete information that is inaccurate or incomplete, except where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy or where the rights of persons other than the individual would be violated. Individuals who wish to exercise these rights may contact GBS using the contact details listed below. For security purposes, GBS will require verification of the consumer’s identity.

Customer Support Department

Global Background Screening, LLC

300 Colonial Center Pkwy Suite
100N Roswell, GA 30076

Phone: +1 855-561-5890

Email: info@getgbs.com

Openness and Challenging Compliance

Further information or questions on personal information management practices can be directed to:

Customer Support Department

Global Background Screening, LLC

300 Colonial Center Pkwy Suite
100N Roswell, GA 30076

Phone: +1 855-561-5890

Email: info@getgbs.com

GBS’s compliance with its obligations is subject to the U.S. Federal Trade Commission (FTC) and the Office of the Privacy Commissioner of Canada.

Policy Changes

This policy may be amended from time to time. Any changes that are made to the existing policy of GBS will be posted on this website.

European Union, European Economic Area, United Kingdom and Switzerland Privacy Policy

Revised — April 10, 2021

The European Commission has determined that certain countries outside of the European Economic Area (EEA) adequately protect personal data. You can review current European Commission adequacy decisions on the European Commission website. To transfer data from the EEA, United Kingdom (UK), or Switzerland to other countries, such as the United States, Global Background Screening, LLC (GBS) complies with legal frameworks that establish an equivalent level of protection.

Cross-Border data transfers may occur based on the standard data protection clauses approved by the Commission, based on the consent of the data subject, or based on another approved legal framework that establishes an equivalent level of protection.

Notice

GBS will use the personal information it obtains in connection with the purpose established or for legal requirements. Personal information may pertain to consumers, clients, business prospects, vendors, employees, and job applicants.

Consumer Information

GBS receives information on consumers from its clients, vendors, or other entities (courts, law enforcement agencies, educational institutions, employers, etc.) in the performance of services for and under its clients' direction. Where GBS is the recipient of personal information, it will use the information following the purpose indicated with the notices provided by such entities and the consent choices made by the individuals to whom such personal information relates. GBS's client types include employers, financial institutions, insurance companies, other background screening agencies, etc. Most services are for employment-related decisions, credit granting, and license applications. GBS plays no part in making any decision related to how our clients use the consumer information GBS provides in the performance of the services ordered.

Business Contact Information

GBS may use the personal information of business prospects, clients, and vendors to establish, execute, and terminate a contract. Including completion of due diligence checks related to the business relationship. GBS may provide personal information to financial institutions to process payments.

Employee and Job Applicant Information

GBS may collect and use information from employees and job applicants to perform its human resource functions.

Choice

GBS allows individuals to choose whether their personal information will be disclosed to a third party or used for a purpose incompatible with the purpose for which it was initially collected or subsequently authorized by the individual. Therefore, consumer data may be disseminated under these circumstances unless the consumer explicitly opts-out by withdrawing consent.

Where a consumer chooses to withdraw consent, processing shall stop without undue delay. When consent is withdrawn, information is not necessarily erased or deleted. The consumer shall have the right to request erasure. Applicable laws may require the data to be maintained for a specified time for consumer protection purposes.

Accountability For Onward Transfer

GBS discloses personal data that it collects to third parties to execute the applicable business transaction. Types of third parties that may receive personal data include the client, agents, educational institutions, employers, courts, law enforcement agencies, or other entities. GBS also may in good faith disclose personal information and any other additional information available to GBS, for any of the following purposes: (i) to investigate, prevent or take action regarding actual or suspected illegal activities or fraud; situations involving potential threats to the physical safety of any person; or violations of GBS's terms of use; (ii) to respond to subpoenas, court orders, or other legal processes; (iii) to establish or exercise GBS's legal rights; or (iv) otherwise to comply with applicable law.

GBS takes reasonable steps to safeguard personal information by entering agreements with third parties to ensure compliance when transferring data outside the EEA, UK, or Switzerland.

Security

GBS is committed to protecting personal information. GBS utilizes a combination of online and offline security technologies, procedures, and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Data Integrity and Purpose Limitation

In accordance with applicable law, GBS takes reasonable steps to ensure that information is accurate, complete, current, and reliable for its intended use. GBS only collects data that is necessary for the purposes listed under the Notice section.

GBS takes reasonable and appropriate measures to retain personal data only for as long as GBS has a legitimate legal or business need, such as compliance with legal or contractual retention obligations, retention for audit purposes, customer service, security and fraud prevention, preservation of legal rights, or other reasonable purposes consistent with the purpose of the collection of the information.

GBS makes every effort to ensure that the data it collects and stores is as accurate as possible. GBS cannot guarantee; however, that third parties are accurate in their information. Therefore, GBS denies any responsibility for the accuracy of the data supplied by any third-party sources of information or by GBS’s clients.

Access

An individual may request, in writing, the personal information collected and maintained. In the case of consumers, this includes a copy of their consumer report.

GBS affords the consumer a reasonable opportunity to correct, amend or delete information that is inaccurate or incomplete, except where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy or where the rights of other persons would be violated. Individuals who wish to exercise these rights may contact GBS using the contact details listed below. For security purposes, GBS will require verification of the consumer's identity.

Recourse, Enforcement and Liability

GBS is committed to answer questions and resolve complaints about your privacy and our collection or use of your personal information. EU, EEA, UK, and Swiss consumers with inquiries or complaints regarding this privacy policy or the processing of their personal information should first contact GBS at:

Customer Support Department

Global Background Screening, LLC

300 Colonial Center Pkwy Suite
100N Roswell, GA 30076

Phone: +1 855-561-5890

Email: info@getgbs.com

Data Security Policy

Revised — June 03, 2020

Global Background Screening, LLC ("GBS") realizes the importance of secure online transactions to protect information from any loss, misuse, disclosure, alteration or destruction. To help safeguard the information we obtain and process in our website, GBS utilizes a combination of online and offline security technologies, procedures and processes.

Data Encryption

GBS's system utilizes industry standard encryption technology.

Data Retention

GBS's system will retain the data as long as the purpose for which it was collected remains or until it is no longer necessary for any other legal or business purposes. After its retention period expires, GBS will destroy the data using industry standard tools or devices.

Physical and Logical Security

GBS's systems are located in a secure facility where physical access to the systems including its backup media is monitored and granted only to persons with a valid business need. The network is protected with multiple layers of security including firewalls. In addition to using SSL encryption, access to the services in the website requires strong password authentication.

Before the introduction of new methods of data processing, particularly new IT systems, technical and organizational measures to protect personal data shall be defined and implemented. This applies regardless of whether data is processed electronically or in paper form.

Security Vulnerability Management

GBS's systems and its underlying subsystems are hardened using industry best practices and standards. Critical security patches are implemented promptly.

Policy Changes

This policy may be amended from time to time. Any changes that are made to the existing policy of GBS will be posted on this website.

Legal Policy

Revised — April 28, 2018

By accessing and/or using the website, the user acknowledges this disclaimer and agrees to be bound by the further terms and conditions set out below.

Any information Global Background Screening, LLC ("GBS") may post in the pages of this website are purely informational and may not be construed as legal advice. This includes, but is not limited to, forms and posts discussing legal and legislative developments. GBS advises that user consult experienced counsel to ensure compliant use of GBS's content and reports in connection with its particular credit, due diligence or screening program.

No Warranties

GBS makes no warranties or representations as to the accuracy or timeliness of information on this website.

GBS assumes no liability or responsibility for any errors or omissions in the content of the website. Information on this website may contain technical inaccuracies or typographical errors. GBS may change or update information without notice. Further, GBS makes no warranties or representations as to the accuracy or timeliness of any information on any third-party websites that are linked to this website.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL GBS BE LIABLE FOR ANY DAMAGES SUFFERED BY ANY USER, INCLUDING ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF INFORMATION, PROGRAMS OR OTHER DATA) THAT RESULT FROM ACCESS TO, USE OF, OR INABILITY TO USE THIS WEBSITE OR DUE TO ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION THROUGH THE INTERNET, EVEN IF GBS WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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